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Return Policy

We are very pleased that you have made Ed Kellum & Son your choice. Ed Kellum & Son is committed to earning your total satisfaction with all of our products and services. To insure this happens, we would like to make you aware of our policies:

 

1. In the event that Ed Kellum & Son must order products from our vendors to fulfill your order, no changes, cancellations, or returns can be accepted. You will remain responsible for full payment of these products. In addition, all labor charges, and delivery/shipping charges are sold as non-refundable.

 

2. Subject to the exclusions in (1), if you are dissatisfied with a product for any reason, you may return it within 10 days for a full refund provided: i.The product(s) are in new condition without damage or abuse whatsoever; and, ii. The product(s) are returned with all packaging and accessories. In the event that these conditions are not met, Ed Kellum & Son may, at Ed Kellum & Son’s sole option, assign a restocking fee to offset these costs or decline the return altogether. Refunds for cash or check payments are processed through our corporate office by check and take 10 days to 2 weeks following the return of the product(s).

 

3. If you wish to make a return after 10 days and before 30 days, Ed Kellum & Son will allow a 100% exchange subject to the exclusions described in (1) and (2). You will be responsible for any labor and/or delivery charges associated with the exchange of product(s). After 30 days, there are no returns or exchanges.

 

4. In the event of a return, you are responsible for all shipping costs, including insurance (required on all shipments). You must include Ed Kellum & Son’s “Credit Memo”, which is provided via email when authorized. All returns are subject to the conditions set forth in (1), (2), and (3) above. Any credit due will be authorized after receipt and inspection.